SS2 First Term Store Management Lesson Note and Scheme of Work
Week 1-2: Introduction to Store Management
Lesson Note:
Introduce students to the fundamentals of store management, covering topics such as the importance of effective store management, key principles, and basic terminology.
Activities:
Group discussions on the role of store management in business.
Case studies on successful store management practices.
Scheme of Work:
Week 1: Introduction to Store Management
Week 2: Principles of Store Management
Week 3-4: Types of Stores and Layout Design
Lesson Note:
Explore various types of stores and their layout designs. Discuss factors influencing store layout decisions and the impact on customer experience.
Activities:
Store visit or virtual tour to observe different store layouts.
Group project: Designing an ideal store layout.
Scheme of Work:
Week 3: Types of Stores
Week 4: Store Layout Design
Week 5-6: Inventory Management
Lesson Note:
Delve into inventory management, covering topics such as stock control, ordering, and handling discrepancies. Emphasize the importance of maintaining accurate inventory records.
Activities:
Role-play scenarios of managing inventory discrepancies.
Guest speaker from a local business sharing their inventory management experiences.
Scheme of Work:
Week 5: Stock Control
Week 6: Inventory Handling and Ordering
Week 7-8: Customer Service in Store Management
Lesson Note:
Focus on the significance of exceptional customer service in store management. Discuss communication skills, problem-solving, and handling customer complaints.
Activities:
Role-playing customer service scenarios.
Guest speaker from the retail industry sharing insights on customer service.
Scheme of Work:
Week 7: Importance of Customer Service
Week 8: Effective Communication in Store Management
Week 9-10: Technology in Store Management
Lesson Note:
Explore the role of technology in modern store management. Introduce point-of-sale systems, inventory software, and other technological tools.
Activities:
Hands-on experience with basic POS systems.
Group project: Research and present a new technological advancement in store management.
Scheme of Work:
Week 9: Point-of-Sale Systems
Week 10: Integrating Technology in Store Management
Week 11: Revision Week
Lesson Note:
Review key concepts and topics covered throughout the term. Conduct practice quizzes and engage in open discussions to reinforce learning.
Activities:
Group revision sessions.
Q&A sessions to clarify doubts.
Scheme of Work:
Week 11: Revision and Review
Week 12: Examination Week
Lesson Note:
Conduct a comprehensive examination covering all aspects of store management studied during the term.
Activities:
Written examinations.
Practical assessments where applicable.
Scheme of Work:
Week 12: Examinations
Week 13: School Dismissal Week
Lesson Note:
Conclude the term by summarizing key takeaways and addressing any remaining questions. Provide guidance on further learning opportunities.
Activities:
Reflection on the term’s learning experiences.
Distribution of academic progress reports.
Scheme of Work:
Week 13: Conclusion and School Dismissal.
