SS3 Second Term Store Management Past Questions And Answers
Here they are;
Question: What is the purpose of a reorder point in inventory management?
A) Determine employee schedules
B) Identify potential shoplifters
C) Indicate when to reorder products
D) Evaluate store layout effectiveness
Answer: C) Indicate when to reorder products
Question: How does effective customer service contribute to store success?
A) Increases prices
B) Reduces employee morale
C) Enhances customer loyalty and satisfaction
D) Maximizes losses
Answer: C) Enhances customer loyalty and satisfaction
Question: What is the role of technology in modern store management?
A) Decrease employee productivity
B) Increase manual processes
C) Streamline operations and enhance efficiency
D) Complicate inventory tracking
Answer: C) Streamline operations and enhance efficiency
Question: What is the purpose of a marketing mix in retail?
A) Set employee salaries
B) Control inventory turnover
C) Manage financial statements
D) Plan and implement marketing strategies
Answer: D) Plan and implement marketing strategies
Question: How can a store manager optimize the layout for customer flow?
A) Increase product prices
B) Analyze sales reports
C) Arrange products strategically for easy navigation
D) Ignore customer feedback
Answer: C) Arrange products strategically for easy navigation
Question: What is the significance of a loyalty program in store management?
A) Encourage one-time purchases
B) Boost employee morale
C) Build and retain a loyal customer base
D) Maximize advertising expenses
Answer: C) Build and retain a loyal customer base
Question: What is the purpose of conducting regular physical inventory counts?
A) Track employee attendance
B) Identify obsolete products
C) Calculate advertising effectiveness
D) Monitor customer satisfaction
Answer: B) Identify obsolete products
Question: How can a store manager mitigate the impact of seasonality on inventory?
A) Ignore seasonal trends
B) Adjust inventory levels based on seasonal demand
C) Increase advertising during off-seasons
D) Decrease employee salaries
Answer: B) Adjust inventory levels based on seasonal demand
Question: What role does branding play in store management?
A) Decrease product prices
B) Enhance product visibility
C) Minimize employee morale
D) Ignore customer feedback
Answer: B) Enhance product visibility
Question: How does effective training benefit store employees?
A) Decrease productivity
B) Increase turnover rates
C) Improve customer service and satisfaction
D) Complicate inventory management
Answer: C) Improve customer service and satisfaction
Question: What is the purpose of a perpetual inventory system?
A) Track sales revenue
B) Monitor employee performance
C) Maintain real-time inventory records
D) Calculate marketing expenses
Answer: C) Maintain real-time inventory records
Question: How does a store manager handle overstock situations effectively?
A) Increase prices
B) Implement clearance sales
C) Ignore the issue
D) Decrease advertising efforts
Answer: B) Implement clearance sales
Question: What is the impact of effective employee motivation on store performance?
A) Decrease customer satisfaction
B) Increase employee turnover
C) Improve overall store productivity and customer service
D) Maximize losses
Answer: C) Improve overall store productivity and customer service
Question: Why is it important for a store to stay updated on industry trends?
A) Decrease employee morale
B) Increase advertising expenses
C) Stay competitive and adapt to changing customer preferences
D) Ignore technological advancements
Answer: C) Stay competitive and adapt to changing customer preferences
Question: How does effective inventory management contribute to cost control?
A) Increase losses
B) Decrease customer satisfaction
C) Minimize carrying costs and prevent stockouts
D) Ignore reorder points
Answer: C) Minimize carrying costs and prevent stockouts
Question: What is the role of social media in contemporary store marketing?
A) Decrease customer engagement
B) Increase traditional advertising
C) Enhance brand visibility and connect with customers
D) Ignore online presence
Answer: C) Enhance brand visibility and connect with customers
Question: Why is effective communication crucial in handling customer complaints?
A) Decrease customer satisfaction
B) Increase employee turnover
C) Resolve issues promptly and maintain positive relationships
D) Ignore customer feedback
Answer: C) Resolve issues promptly and maintain positive relationships
Question: How can a store manager encourage sustainability practices?
A) Increase waste production
B) Implement recycling programs
C) Ignore environmental concerns
D) Maximize energy consumption
Answer: B) Implement recycling programs.
