SS2 Third Term Store Management Past Questions And Answers
20 Senior Secondary School 2 Third Term Store Management Questions with options and answers:
Question: What is the role of environmental sustainability in modern store management practices?
A) Ignoring environmental concerns
B) Reducing employee training programs
C) Incorporating eco-friendly initiatives to minimize environmental impact
D) Increasing product prices
Answer: C) Incorporating eco-friendly initiatives to minimize environmental impact
Question: How does effective employee scheduling contribute to store efficiency?
A) By discouraging employee collaboration
B) By reducing customer satisfaction
C) By optimizing staff levels to meet customer demand
D) By increasing employee turnover
Answer: C) By optimizing staff levels to meet customer demand
Question: What is the significance of market trends analysis in store management?
A) Setting employee salaries
B) Identifying and adapting to changes in customer preferences and behavior
C) Ignoring customer feedback
D) Minimizing employee turnover
Answer: B) Identifying and adapting to changes in customer preferences and behavior
Question: In store layout design, how does the placement of high-demand products impact sales?
A) By reducing employee turnover
B) By increasing holding costs
C) By encouraging impulse purchases and maximizing sales
D) By ignoring inventory turnover
Answer: C) By encouraging impulse purchases and maximizing sales
Question: What is the purpose of a customer relationship management (CRM) system in store management?
A) Setting employee schedules
B) Managing employee evaluations
C) Building and maintaining strong relationships with customers
D) Implementing strict return policies
Answer: C) Building and maintaining strong relationships with customers
Question: How can a store manager effectively handle customer complaints?
A) By minimizing employee training programs
B) By ignoring customer feedback
C) By addressing issues promptly, providing solutions, and ensuring customer satisfaction
D) By setting promotional prices
Answer: C) By addressing issues promptly, providing solutions, and ensuring customer satisfaction
Question: What is the purpose of a loyalty program in store management, and how can it be optimized for customer retention?
A) By increasing product prices
B) By offering personalized rewards, exclusive discounts, and engaging promotions
C) Ignoring employee feedback
D) Reducing employee turnover
Answer: B) By offering personalized rewards, exclusive discounts, and engaging promotions
Question: How does effective inventory turnover impact a store’s financial health?
A) By reducing customer satisfaction
B) By minimizing stockouts and overstock situations
C) By increasing holding costs
D) By eliminating employee theft
Answer: B) By minimizing stockouts and overstock situations
Question: What is the significance of market segmentation in creating targeted marketing strategies?
A) Setting employee salaries
B) Identifying and reaching specific customer groups with tailored promotions
C) Reducing employee training programs
D) Ignoring customer feedback
Answer: B) Identifying and reaching specific customer groups with tailored promotions
Question: How does effective store signage contribute to the overall customer experience?
A) By discouraging employee collaboration
B) By increasing holding costs
C) By providing clear information, guiding customers, and enhancing navigation
D) By minimizing employee turnover
Answer: C) By providing clear information, guiding customers, and enhancing navigation
Question: What is the role of technology in enhancing the efficiency of supply chain management for stores?
A) Implementing strict return policies
B) Streamlining communication with suppliers, optimizing inventory levels, and reducing lead times
C) Ignoring market trends
D) Minimizing employee turnover
Answer: B) Streamlining communication with suppliers, optimizing inventory levels, and reducing lead times
Question: How can a store manager utilize social media for marketing and customer engagement?
A) By discouraging employee collaboration
B) By setting employee schedules
C) By creating engaging content, interacting with customers, and leveraging promotions
D) By ignoring customer feedback
Answer: C) By creating engaging content, interacting with customers, and leveraging promotions
Question: What is the purpose of mystery shopping in store management?
A) Conducting employee evaluations
B) Gathering feedback from customers
C) Assessing employee training programs
D) Evaluating the customer experience anonymously
Answer: D) Evaluating the customer experience anonymously
Question: How does effective store security contribute to the prevention of shrinkage?
A) By discouraging employee collaboration
B) By implementing security measures such as surveillance and anti-theft systems
C) Ignoring market trends
D) Reducing employee turnover
Answer: B) By implementing security measures such as surveillance and anti-theft systems
Question: What is the role of a store manager in fostering a positive workplace culture?
A) By minimizing employee training programs
B) By setting promotional prices
C) By promoting teamwork, recognition, and open communication
D) By ignoring employee feedback
Answer: C) By promoting teamwork, recognition, and open communication
Question: How can a store manager effectively motivate and empower the store team?
A) By reducing customer satisfaction
B) By setting employee schedules
C) By providing opportunities for skill development, recognition, and clear communication
D) By implementing strict return policies
Answer: C) By providing opportunities for skill development, recognition, and clear communication
Question: What is the purpose of trend analysis in store management?
A) Assessing employee performance
B) Identifying and adapting to changes in customer preferences and market trends
C) Ignoring market trends
D) Minimizing employee turnover
Answer: B) Identifying and adapting to changes in customer preferences and market trends
Question: How does store layout impact the overall customer shopping experience?
A) By discouraging employee collaboration
B) By optimizing the arrangement of products, aisles, and signage for a positive customer journey
C) By reducing customer satisfaction
D) By increasing holding costs
Answer: B) By optimizing the arrangement of products, aisles, and signage for a positive customer journey
Question: What is the role of competitive analysis in store management?
A) Setting employee salaries
B) Identifying strengths and weaknesses relative to competitors to inform strategic decisions
C) Reducing employee training programs
D) Ignoring market trends
Answer: B) Identifying strengths and weaknesses relative to competitors.
