SS1 Third Term Store Management Past Questions And Answers
20 Senior Secondary School 1 Third Term Store Management Questions with options and answers:
Question: What is the purpose of a customer feedback survey in store management?
a) Increasing employee workload
b) Ignoring customer preferences
c) Improving customer satisfaction and service
d) Reducing store security
Answer: c) Improving customer satisfaction and service
Question: How does a well-designed store layout contribute to sales?
a) Confusing customers
b) Enhancing product visibility and customer navigation
c) Increasing employee workload
d) Reducing store security
Answer: b) Enhancing product visibility and customer navigation
Question: What is the significance of SKU categorization in inventory management?
a) Identifying employee strengths
b) Managing stock levels effectively
c) Delaying customer checkout
d) Ignoring customer feedback
Answer: b) Managing stock levels effectively
Question: In retail, what does EDI (Electronic Data Interchange) facilitate?
a) Enhancing employee morale
b) Speeding up the checkout process
c) Automating communication between suppliers and retailers
d) Increasing employee turnover
Answer: c) Automating communication between suppliers and retailers
Question: How does technology such as RFID contribute to inventory management?
a) Reducing product variety
b) Enhancing store security
c) Tracking and managing inventory more efficiently
d) Delaying customer checkout
Answer: c) Tracking and managing inventory more efficiently
Question: What is the purpose of a merchandising plan in store management?
a) Enhancing employee morale
b) Managing stock levels
c) Organizing promotional events
d) Reducing store layout effectiveness
Answer: c) Organizing promotional events
Question: How does a loyalty program contribute to customer retention in retail?
a) Increases employee turnover
b) Encourages repeat purchases and customer loyalty
c) Reducing employee workload
d) Delays product restocking
Answer: b) Encourages repeat purchases and customer loyalty
Question: What is the role of a sales forecast in store management?
a) Predicting future sales trends
b) Decreasing employee morale
c) Ignoring inventory levels
d) Reducing customer satisfaction
Answer: a) Predicting future sales trends
Question: Why is it important to have a flexible pricing strategy in retail?
a) Increases employee turnover
b) Adapts to changes in market conditions and customer behavior
c) Reducing promotional activities
d) Ignoring competitor prices
Answer: b) Adapts to changes in market conditions and customer behavior
Question: How does effective employee training contribute to store security?
a) Increases inventory costs
b) Enhances employee awareness and reduces theft
c) Delays product restocking
d) Improves customer satisfaction
Answer: b) Enhances employee awareness and reduces theft
Question: What is the purpose of a mystery shopping program in store management?
a) Reducing employee morale
b) Increasing employee turnover
c) Evaluating customer experience and service
d) Ignoring store layout effectiveness
Answer: c) Evaluating customer experience and service
Question: How does the implementation of an effective inventory control system benefit a retail store?
a) Reducing customer satisfaction
b) Enhancing employee morale
c) Minimizing stockouts and overstock
d) Ignoring store security
Answer: c) Minimizing stockouts and overstock
Question: What is the purpose of a SWOT analysis in store management?
a) Evaluating store layout effectiveness
b) Identifying employee strengths
c) Assessing internal strengths, weaknesses, opportunities, and threats
d) Reducing promotional activities
Answer: c) Assessing internal strengths, weaknesses, opportunities, and threats
Question: How does social media marketing contribute to store promotion?
a) Delays product restocking
b) Increases employee turnover
c) Enhances brand visibility and customer engagement
d) Reducing store security
Answer: c) Enhances brand visibility and customer engagement
Question: What is the purpose of a perpetual inventory system in store management?
a) Continuously updating inventory levels
b) Periodically counting inventory
c) Ignoring stock levels
d) Reducing customer satisfaction
Answer: a) Continuously updating inventory levels
Question: How does a well-organized warehouse contribute to effective inventory management?
a) Increasing employee turnover
b) Reducing product variety
c) Enhancing stock control and order fulfillment
d) Ignoring customer preferences
Answer: c) Enhancing stock control and order fulfillment
Question: Why is it essential for a retail store to stay updated on market trends?
a) Reducing employee morale
b) Ignoring customer feedback
c) Adapting to changing customer preferences and behaviors
d) Increasing employee turnover
Answer: c) Adapting to changing customer preferences and behaviors
Question: What is the purpose of a sustainability program in store management?
a) Enhancing employee morale
b) Reducing promotional activities
c) Minimizing environmental impact and meeting consumer expectations
d) Ignoring store layout effectiveness
Answer: c) Minimizing environmental impact and meeting consumer expectations
Question: How does effective communication between store departments benefit overall management?
a) Increases employee turnover
b) Enhances teamwork and productivity
c) Reducing store security
d) Ignoring inventory levels
Answer: b) Enhances teamwork and productivity
Question: What role does vendor collaboration play in store management?
a) Increasing employee workload
b) Enhancing stock control and order fulfillment
c) Delays product restocking
d) Reducing customer satisfaction
Answer: b) Enhancing stock control and order fulfillment.
