SS2 First Term Store Management Past Questions And Answers

 

Here they are;

 

Question: What is the primary goal of store management?

 

A) Maximizing profits

B) Minimizing expenses

C) Customer satisfaction

D) Employee motivation

Answer: C) Customer satisfaction

Question: What is the purpose of a stock-keeping unit (SKU) in store management?

 

A) Tracking inventory

B) Employee scheduling

C) Marketing promotions

D) Customer service

Answer: A) Tracking inventory

Question: In the context of store layout, what does the term “planogram” refer to?

 

A) Employee schedule

B) Merchandise display plan

C) Financial report

D) Customer feedback

Answer: B) Merchandise display plan

Question: Which inventory management method focuses on selling the oldest stock first?

 

A) FIFO (First In, First Out)

B) LIFO (Last In, First Out)

C) JIT (Just-In-Time)

D) EOQ (Economic Order Quantity)

Answer: A) FIFO (First In, First Out)

Question: What is the purpose of a barcode in store management?

 

A) Employee identification

B) Pricing and inventory tracking

C) Decorative purposes

D) Customer loyalty programs

Answer: B) Pricing and inventory tracking

Question: Which financial document helps track sales and expenses over a specific period?

 

A) Balance sheet

B) Income statement

C) Cash flow statement

D) Budget report

Answer: B) Income statement

Question: What does the term “shrinkage” mean in store management?

 

A) Inventory loss due to theft or damage

B) Expanding store space

C) Employee turnover

D) Increasing profit margins

Answer: A) Inventory loss due to theft or damage

Question: What is the purpose of a loyalty program in store management?

 

A) Employee recognition

B) Customer retention and rewards

C) Inventory management

D) Financial reporting

Answer: B) Customer retention and rewards

Question: In store management, what is the significance of safety stock?

 

A) Employee safety training

B) Extra inventory to prevent stockouts

C) Security measures

D) Pricing strategy

Answer: B) Extra inventory to prevent stockouts

Question: Which technology is commonly used for electronic funds transfer at the point of sale (EFTPOS) in stores?

 

A) RFID (Radio-Frequency Identification)

B) QR codes

C) EMV (Europay Mastercard Visa)

D) NFC (Near Field Communication)

Answer: C) EMV (Europay Mastercard Visa)

Question: What role does the store manager play in employee training and development?

 

A) Setting prices

B) Handling customer complaints

C) Motivating staff and providing training

D) Creating advertising campaigns

Answer: C) Motivating staff and providing training

Question: How does effective store layout contribute to a positive customer experience?

 

A) By minimizing inventory

B) By creating an organized and easy-to-navigate space

C) By reducing employee turnover

D) By implementing strict return policies

Answer: B) By creating an organized and easy-to-navigate space

Question: What is the purpose of a perpetual inventory system?

 

A) Counting physical inventory periodically

B) Tracking real-time changes in inventory

C) Conducting annual audits

D) Determining employee productivity

Answer: B) Tracking real-time changes in inventory

Question: In the context of merchandising, what is the role of a product display?

 

A) Employee training

B) Attracting customer attention and promoting sales

C) Financial forecasting

D) Handling customer complaints

Answer: B) Attracting customer attention and promoting sales

Question: What does the term “SWOT analysis” refer to in store management?

 

A) A pricing strategy

B) An employee performance review

C) An assessment of Strengths, Weaknesses, Opportunities, and Threats

D) A customer loyalty program

Answer: C) An assessment of Strengths, Weaknesses, Opportunities, and Threats

Question: How does effective inventory turnover contribute to a store’s profitability?

 

A) By reducing customer satisfaction

B) By increasing holding costs

C) By minimizing stockouts and overstock situations

D) By eliminating employee theft

Answer: C) By minimizing stockouts and overstock situations

Question: What is the purpose of a cash register in store management?

 

A) Employee timekeeping

B) Tracking employee sales performance

C) Recording sales transactions and providing receipts

D) Managing employee schedules

Answer: C) Recording sales transactions and providing receipts.