SS1 Second Term Store Management Past Questions And Answers

 

Senior Secondary School 1 Second Term Store Management Questions with options and answers:

 

Question: What is the primary purpose of visual merchandising in a retail store?

 

a) Employee training

b) Enhancing store security

c) Attracting and engaging customers

d) Minimizing product variety

 

Answer: c) Attracting and engaging customers

 

Question: How does an effective store design contribute to customer experience?

 

a) Increases waiting times

b) Confuses customers

c) Enhances navigation and aesthetics

d) Reduces product visibility

 

Answer: c) Enhances navigation and aesthetics

 

Question: What is the role of a SKU (Stock Keeping Unit) in inventory management?

 

a) Identifying customer preferences

b) Assigning employee shifts

c) Managing stock levels

d) Monitoring competitor prices

 

Answer: c) Managing stock levels

 

Question: What does JIT (Just-In-Time) inventory management aim to minimize?

 

a) Customer satisfaction

b) Stockouts and overstock

c) Employee turnover

d) Marketing expenses

 

Answer: b) Stockouts and overstock

 

Question: In store management, what does ABC analysis classify?

 

a) Employee performance

b) Inventory items based on importance

c) Customer demographics

d) Store layout effectiveness

 

Answer: b) Inventory items based on importance

 

Question: What is the purpose of SKU rationalization in store management?

 

a) Increasing product variety

b) Reducing the number of Stock Keeping Units

c) Enhancing employee morale

d) Ignoring customer preferences

 

Answer: b) Reducing the number of Stock Keeping Units

 

Question: How does effective signage contribute to store management?

 

a) Confusing customers

b) Increasing theft rates

c) Guiding customers and promoting sales

d) Ignoring promotional activities

 

Answer: c) Guiding customers and promoting sales

 

Question: What is the significance of markdowns in retail?

 

a) Increasing profit margin

b) Encouraging impulse purchases

c) Reducing prices to sell slow-moving inventory

d) Ignoring customer feedback

 

Answer: c) Reducing prices to sell slow-moving inventory

 

Question: What role does a barcode scanner play in store management?

 

a) Providing employee IDs

b) Ensuring secure transactions

c) Speeding up the checkout process and tracking inventory

d) Decorating product labels

 

Answer: c) Speeding up the checkout process and tracking inventory

 

Question: In inventory management, what is safety stock?

 

a) Stock kept in a safe

b) Excess stock for promotional events

c) Extra inventory to guard against stockouts

d) Products with high demand

 

Answer: c) Extra inventory to guard against stockouts

 

Question: What is the purpose of a loyalty program in store management?

 

a) Discourage repeat customers

b) Increase one-time purchases

c) Reward and retain loyal customers

d) Implement strict return policies

 

Answer: c) Reward and retain loyal customers

 

Question: How does cross-merchandising contribute to increased sales?

 

a) Reducing product variety

b) Bundling unrelated products

c) Encouraging additional purchases by displaying related items together

d) Ignoring customer preferences

 

Answer: c) Encouraging additional purchases by displaying related items together

 

Question: What is the purpose of a perpetual inventory system?

 

a) Periodically counting inventory

b) Continuously updating inventory levels

c) Ignoring stock levels

d) Reducing customer satisfaction

 

Answer: b) Continuously updating inventory levels

 

Question: How does store lighting impact the shopping experience?

 

a) Increases energy costs

b) Reduces employee visibility

c) Influences customer mood and product visibility

d) Delays customer checkout

 

Answer: c) Influences customer mood and product visibility

 

Question: What is the purpose of a SWOT analysis in store management?

 

a) Identifying employee strengths

b) Evaluating store layout effectiveness

c) Assessing internal strengths, weaknesses, opportunities, and threats

d) Ignoring competitor activities

 

Answer: c) Assessing internal strengths, weaknesses, opportunities, and threats

 

Question: How does effective employee communication contribute to store management?

 

a) Increases employee turnover

b) Enhances teamwork and productivity

c) Decreases customer satisfaction

d) Ignores inventory levels

 

Answer: b) Enhances teamwork and productivity

 

Question: What is the purpose of a stock replenishment strategy in store management?

 

a) Reducing product variety

b) Enhancing employee morale

c) Ensuring timely restocking of inventory

d) Delaying customer checkout

 

Answer: c) Ensuring timely restocking of inventory

 

Question: Why is it important to monitor and analyze customer feedback in retail?

 

a) Increases employee workload

b) Enhances product variety

c) Improves customer satisfaction and loyalty

d) Reduces store security

 

Answer: c) Improves customer satisfaction and loyalty

 

Question: What is the purpose of a sales forecast in store management?

 

a) Increasing employee turnover

b) Predicting future sales trends

c) Ignoring customer preferences

d) Reducing promotional activities

 

Answer: b) Predicting future sales trends

 

Question: How does a well-designed employee training program benefit store management?

 

a) Decreases inventory costs

b) Improves customer service and employee performance

c) Delays product restocking

d) Increases employee turnover

 

Answer: b) Improves customer service and employee performance.