20 Senior Secondary School 1 Third Term Store Management Questions with options and answers:
Question: What is the purpose of a customer feedback survey in store management?
a) Increasing employee workload
b) Ignoring customer preferences
c) Improving customer satisfaction and service
d) Reducing store security
Answer: c) Improving customer satisfaction and service
Question: How does a well-designed store layout contribute to sales?
a) Confusing customers
b) Enhancing product visibility and customer navigation
c) Increasing employee workload
d) Reducing store security
Answer: b) Enhancing product visibility and customer navigation
Question: What is the significance of SKU categorization in inventory management?
a) Identifying employee strengths
b) Managing stock levels effectively
c) Delaying customer checkout
d) Ignoring customer feedback
Answer: b) Managing stock levels effectively
Question: In retail, what does EDI (Electronic Data Interchange) facilitate?
a) Enhancing employee morale
b) Speeding up the checkout process
c) Automating communication between suppliers and retailers
d) Increasing employee turnover
Answer: c) Automating communication between suppliers and retailers
Question: How does technology such as RFID contribute to inventory management?
a) Reducing product variety
b) Enhancing store security
c) Tracking and managing inventory more efficiently
d) Delaying customer checkout
Answer: c) Tracking and managing inventory more efficiently
Question: What is the purpose of a merchandising plan in store management?
a) Enhancing employee morale
b) Managing stock levels
c) Organizing promotional events
d) Reducing store layout effectiveness
Answer: c) Organizing promotional events
Question: How does a loyalty program contribute to customer retention in retail?
a) Increases employee turnover
b) Encourages repeat purchases and customer loyalty
c) Reducing employee workload
d) Delays product restocking
Answer: b) Encourages repeat purchases and customer loyalty
Question: What is the role of a sales forecast in store management?
a) Predicting future sales trends
b) Decreasing employee morale
c) Ignoring inventory levels
d) Reducing customer satisfaction
Answer: a) Predicting future sales trends
Question: Why is it important to have a flexible pricing strategy in retail?
a) Increases employee turnover
b) Adapts to changes in market conditions and customer behavior
c) Reducing promotional activities
d) Ignoring competitor prices
Answer: b) Adapts to changes in market conditions and customer behavior
Question: How does effective employee training contribute to store security?
a) Increases inventory costs
b) Enhances employee awareness and reduces theft
c) Delays product restocking
d) Improves customer satisfaction
Answer: b) Enhances employee awareness and reduces theft
Question: What is the purpose of a mystery shopping program in store management?
a) Reducing employee morale
b) Increasing employee turnover
c) Evaluating customer experience and service
d) Ignoring store layout effectiveness
Answer: c) Evaluating customer experience and service
Question: How does the implementation of an effective inventory control system benefit a retail store?
a) Reducing customer satisfaction
b) Enhancing employee morale
c) Minimizing stockouts and overstock
d) Ignoring store security
Answer: c) Minimizing stockouts and overstock
Question: What is the purpose of a SWOT analysis in store management?
a) Evaluating store layout effectiveness
b) Identifying employee strengths
c) Assessing internal strengths, weaknesses, opportunities, and threats
d) Reducing promotional activities
Answer: c) Assessing internal strengths, weaknesses, opportunities, and threats
Question: How does social media marketing contribute to store promotion?
a) Delays product restocking
b) Increases employee turnover
c) Enhances brand visibility and customer engagement
d) Reducing store security
Answer: c) Enhances brand visibility and customer engagement
Question: What is the purpose of a perpetual inventory system in store management?
a) Continuously updating inventory levels
b) Periodically counting inventory
c) Ignoring stock levels
d) Reducing customer satisfaction
Answer: a) Continuously updating inventory levels
Question: How does a well-organized warehouse contribute to effective inventory management?
a) Increasing employee turnover
b) Reducing product variety
c) Enhancing stock control and order fulfillment
d) Ignoring customer preferences
Answer: c) Enhancing stock control and order fulfillment
Question: Why is it essential for a retail store to stay updated on market trends?
a) Reducing employee morale
b) Ignoring customer feedback
c) Adapting to changing customer preferences and behaviors
d) Increasing employee turnover
Answer: c) Adapting to changing customer preferences and behaviors
Question: What is the purpose of a sustainability program in store management?
a) Enhancing employee morale
b) Reducing promotional activities
c) Minimizing environmental impact and meeting consumer expectations
d) Ignoring store layout effectiveness
Answer: c) Minimizing environmental impact and meeting consumer expectations
Question: How does effective communication between store departments benefit overall management?
a) Increases employee turnover
b) Enhances teamwork and productivity
c) Reducing store security
d) Ignoring inventory levels
Answer: b) Enhances teamwork and productivity
Question: What role does vendor collaboration play in store management?
a) Increasing employee workload
b) Enhancing stock control and order fulfillment
c) Delays product restocking
d) Reducing customer satisfaction
Answer: b) Enhancing stock control and order fulfillment.
FAQs
What types of records are maintained in a school store?
In a school store, records such as stock cards, purchase invoices, sales records, and inventory ledgers are maintained. These help track the inflow and outflow of goods, monitor stock levels, and ensure proper accounting. Accurate record-keeping also helps prevent loss or theft of items.
How can a store manager prevent stock shortages?
A store manager can prevent stock shortages by regularly checking inventory levels, keeping reorder levels for each item, and placing timely orders with suppliers. Conducting periodic stock audits ensures that actual stock matches records, reducing the risk of running out of essential items.
What is the importance of labeling goods in the store?
Labeling goods helps in identifying products quickly, indicating their prices, and providing information such as expiry dates or special handling instructions. Proper labeling improves efficiency in sales, reduces confusion, and helps customers make informed choices when purchasing items.
How should damaged goods be handled in a school store?
Damaged goods should be recorded separately in a damage book or ledger. Depending on the type and severity of damage, items can be returned to suppliers, repaired, or disposed of according to school policy. Proper documentation ensures accountability and prevents financial loss to the store.
Also Read: Junior Waec Basic Science Past Questions and Answers (Objective and Theory)
