SS2 Second Term Store Management Past Questions And Answers
20 Senior Secondary School 2 Second Term Store Management Questions with options and answers:
Question: How does effective merchandising contribute to increased sales?
A) By reducing customer satisfaction
B) By minimizing product variety
C) By creating attractive product displays and promotions
D) By increasing employee turnover
Answer: C) By creating attractive product displays and promotions
Question: What is the purpose of a reorder point in inventory management?
A) Determining employee schedules
B) Identifying when to reorder products to avoid stockouts
C) Managing employee training programs
D) Setting promotional prices
Answer: B) Identifying when to reorder products to avoid stockouts
Question: How can a store manager address issues related to shrinkage?
A) By increasing product prices
B) By implementing security measures and employee training
C) By reducing customer loyalty programs
D) By focusing on inventory turnover only
Answer: B) By implementing security measures and employee training
Question: What is the significance of SKU (Stock Keeping Unit) in inventory control?
A) Employee recognition
B) Tracking inventory losses
C) Identifying specific products for reorder
D) Employee morale improvement
Answer: C) Identifying specific products for reorder
Question: In store management, what role does a barcode scanner play?
A) Employee identification
B) Managing employee schedules
C) Efficiently scanning and tracking products
D) Conducting employee evaluations
Answer: C) Efficiently scanning and tracking products
Question: How does an effective supply chain contribute to store management success?
A) Increasing product prices
B) Reducing employee turnover
C) Ensuring timely and cost-effective product delivery
D) Eliminating customer loyalty programs
Answer: C) Ensuring timely and cost-effective product delivery
Question: What is the purpose of a perpetual inventory system in stores?
A) Employee timekeeping
B) Conducting annual audits
C) Tracking real-time changes in inventory
D) Managing employee schedules
Answer: C) Tracking real-time changes in inventory
Question: How does a well-designed employee training program benefit store management?
A) Reducing customer satisfaction
B) Increasing employee turnover
C) Enhancing employee skills and performance
D) Implementing strict return policies
Answer: C) Enhancing employee skills and performance
Question: What is the role of technology, such as Point of Sale (POS) systems, in store management?
A) Managing employee evaluations
B) Streamlining sales transactions, inventory tracking, and reporting
C) Setting promotional prices
D) Increasing holding costs
Answer: B) Streamlining sales transactions, inventory tracking, and reporting
Question: How can effective customer service contribute to store success?
A) By ignoring customer complaints
B) By minimizing employee training
C) By building customer loyalty and positive word-of-mouth
D) By focusing solely on advertising campaigns
Answer: C) By building customer loyalty and positive word-of-mouth
Question: What is the purpose of a cash flow statement in financial management?
A) Tracking employee performance
B) Assessing employee training needs
C) Monitoring the inflow and outflow of cash
D) Determining employee schedules
Answer: C) Monitoring the inflow and outflow of cash
Question: How does the Economic Order Quantity (EOQ) impact inventory costs?
A) By increasing holding costs
B) By minimizing order and holding costs at the optimal order quantity
C) By eliminating employee theft
D) By reducing customer satisfaction
Answer: B) By minimizing order and holding costs at the optimal order quantity
Question: In store management, what is the significance of a well-defined return policy?
A) Enhancing customer satisfaction
B) Increasing product prices
C) Reducing inventory turnover
D) Minimizing employee training programs
Answer: A) Enhancing customer satisfaction
Question: How can a store manager effectively motivate and lead a team?
A) By ignoring employee feedback
B) By implementing strict employee schedules
C) By providing recognition, support, and clear communication
D) By reducing employee turnover
Answer: C) By providing recognition, support, and clear communication
Question: What is the role of market segmentation in store management?
A) Setting employee salaries
B) Identifying and targeting specific customer groups
C) Implementing inventory control measures
D) Conducting employee evaluations
Answer: B) Identifying and targeting specific customer groups
Question: How does effective pricing strategy contribute to store profitability?
A) By increasing holding costs
B) By setting competitive prices to attract customers
C) By ignoring market trends
D) By minimizing employee turnover
Answer: B) By setting competitive prices to attract customers
Question: What is the purpose of SWOT analysis in strategic planning for stores?
A) Employee morale improvement
B) Identifying employee weaknesses
C) Assessing Strengths, Weaknesses, Opportunities, and Threats to make informed decisions
D) Setting employee schedules
Answer: C) Assessing Strengths, Weaknesses, Opportunities, and Threats to make informed decisions
Question: How does effective communication with suppliers contribute to store success?
A) Reducing employee training programs
B) By ignoring supplier feedback
C) By fostering strong relationships, ensuring timely deliveries, and obtaining favorable terms
D) By eliminating customer loyalty programs
Answer: C) By fostering strong relationships, ensuring timely deliveries, and obtaining favorable terms
Question: In store management, what is the significance of benchmarking?
A) Assessing employee performance
B) Identifying employee training needs
C) Comparing store performance with industry standards for improvement
D) Setting promotional prices
Answer: C) Comparing store performance with industry standards for improvement
Question: How can store managers effectively monitor and analyze sales performance?
A) By reducing employee turnover
B) By implementing strict return policies
C) By using sales reports, performance metrics, and customer feedback
D) By focusing solely on advertising campaigns
Answer: C) By using sales reports, performance metrics, and customer feedback.
